About Us

Let’s cut to the chase. You probably want to know the Who, What, When, Why, and Value we deliver to our audience.

Who is behind WTH. Dan Sullivan and Teddy VonFeldt. We are co-workers that have traveled together for years and have many negative customer experiences along with good ones we want to share. In addition, we are known for our comedic style of sharing. We promise to work on our interviewing skills…..

What and When – A weekly PodCast and YouTube channel.

Why did we start WTH? We, like you, continue to experience a high volume of negative customer experiences that include service and product failures for the last ten years, and it continues to get worse. Many people think it started during the pandemic. It did not! We are here to provide real interviews that have good and bad experiences. Many interviews will leave you with “oh hell you can’t make that shit up! Or, I have sooooo been there!”

Value to our audience.

• Vent frustrations or brag about customer experiences. At a minimum, you will get it off your chest and know you are not alone.
• Receive advice on how to manage customer experiences from experts and the community. The goal is to give you actionable steps to take to resolve your problem.
• Receive help. If your story is good and we feel we can help we will reach out to the company to assist.
• Watch or Listen to real customer reviews. Aka Not Fake or BOT generated reviews. In other words, not just another review you read and wonder if it is real..